You have a right to return your online order or in store purchase for a full refund within 10 business days after receipt. However, you must take reasonable care of the item/s and all parcels are sent back at your own risk. You will be responsible for the shipping costs both to and from your address. We do not cover the cost of shipping of returned items. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it. Please contact us directly to assist on your online return. To cancel your online order, you must advise us by writing to us within 12 hours of ordering to info@cinny.co.uk.
The right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to customer’s specification” this includes all bespoke custom orders either placed on the website, in our showroom or over the phone.
We will only accept the return of item/s if sent back in original unused condition with proof of purchase; we reserve the right to reject items returned in an unsaleable quality, this includes any items that smell of smoke and items returned in unsuitable packaging.
CINNY C/o Skye Global Distribution Ltd, The Warehouse, Crookley Park, Hordean, Hampshire, PO8 0AD
www.cinny.co.uk/ Tel:+44 (0) 23 9320 0186
CINNY Showroom, Meadow Barn, Elkstone Studios, Elkstone, Cheltenham, Gloucestershire, GL53 9PQ
Please be sure to include your name, email, and order number in your return. We cannot process returns without a proof of purchase. Unfortunately, we are unable to process returns for an exchange, or credit notes.
All refunds will be processed via the same payment method used at the time of purchase. We will aim to process all returns within 10 working days from receipt of the goods, however, please note that during busy periods this may take a little longer.
Loss & Damages – Please note that we are not liable for any costs associated with your return, or for the loss or damage of the item on its return. Due to this, we suggest you obtain a proof of posting when returning items, sending it via a tracked and signed for service. Please note that we reserve the right to refuse a return should it not arrive in a sellable condition.
Faulty Items – Should you believe that your item is faulty, please do notify us within 24 hours, and we will look to remediate the issue as soon as possible. Please note that all our products are handmade and as such there may be slight variations between products.